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Common Data Service Log Capacity (NCE)
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Dynamics 365 Customer Service Enterprise (NCE)
Dynamics 365 Customer Service Enterprise (NCE): Optimize your customer service In today's business world, efficient and responsive customer service is critical to success. Dynamics 365 Customer Service Enterprise (NCE) provides companies with a powerful platform to take customer service to the next level. This comprehensive solution uses AI-powered tools and integrated features to transform your service processes, increase employee productivity and maximize customer satisfaction. Advantages of Dynamics 365 Customer Service Enterprise (NCE) Efficient problem resolution: Use Copilot in Dynamics 365 to quickly diagnose and resolve issues and create customized responses for your customers. Optimized agent support: Improve your agents' workflows with features such as viewpoint analysis, automatic translations and AI-powered knowledge articles. Increased first call resolution rate: Increase the number of successfully resolved queries on first contact with AI-based routing that routes queries to the most appropriate agent. Integration and collaboration: Connect experts who have solved similar cases and enable efficient collaboration via Microsoft Teams. Self-service options for your customers Real-time issue resolution: Deploy AI-driven, conversational bots to resolve customer issues in real time. Automated interactions: Accelerate problem resolution with human-like, generative AI-powered voice responses. Increased productivity: Automate routine tasks and complex transactions to reduce your agents' workload. Community portals: Promote knowledge sharing and collaboration through personalized portals for customers and employees. Optimization of service processes Omnichannel Insights: Access a centralized dashboard that brings together AI-driven analytics and KPIs for all channels. Trend and performance analysis: Recognize new trends and identify opportunities for improvement in support processes and interactions Automation of processes: Replace manual workflows with more than 1,000 pre-built flows and custom data connectors. Predictive planning: Use forecasting reports to plan staffing needs based on seasonality and call volumes. Cost efficiency: Reduce operating costs by leveraging existing features and integrating with other business applications. Reach customers via preferred channels Scalable phone systems: Quickly set up phone systems on a Microsoft-managed platform that enables reliable customer support. Multi-channel support: Provide fast service via email, SMS, social networks or virtual assistants - wherever your customers are. Real-time translation: Communicate effectively in your customers' language thanks to integrated real-time translations. Emotion recognition and routing: Route customer inquiries to the right agent based on their emotions and needs. Comparison table Features Dynamics 365 Customer Service Dynamics 365 Customer Service Enterprise Dynamics 365 Customer Service Premium Case management ✔️ ✔️ ✔️ Knowledge management (including knowledge creation) ✔️ ✔️ ✔️ Microsoft 365 interoperability ✔️ ✔️ ✔️ Unlimited number of named users ✔️ ✔️ ✔️ Leads (creation only) ✔️ ✔️ ✔️ Microsoft Power BI ✔️ ✔️ ✔️ Microsoft Teams integration ✔️ ✔️ Copilot in Dynamics 365 Customer Service ✔️ ✔️ Embedded intelligence ✔️ ✔️ Multi-session support ✔️ ✔️ Unified routing ✔️ ✔️ Analysis and KPI reports ✔️ ✔️ Forecasting and scheduling ✔️ ✔️ Portals ✔️ ✔️ Custom applications (Microsoft Power Apps) ✔️ ✔️ Workflow automation (Microsoft Power Automate) ✔️ ✔️ Dynamics 365 Contact Center ✔️ Self-service chatbots and IVR ✔️ Live and persistent chat via messaging and social channels ✔️ Voice channel with inbound routing, call summarization and outbound calls ✔️
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Which social media service do you like the best?
As an AI, I do not have personal preferences or opinions. However, many people enjoy using social media services such as Instagram, Facebook, Twitter, or TikTok for different reasons. Each platform offers unique features and caters to different interests, so the best social media service for an individual depends on their preferences and needs.
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What is the difference between Social Media Marketing and Social Network Marketing?
Social Media Marketing refers to the use of social media platforms to promote a product or service, engage with the audience, and build brand awareness. It involves creating and sharing content on various social media channels such as Facebook, Instagram, Twitter, and LinkedIn. On the other hand, Social Network Marketing focuses specifically on leveraging social networking sites like Facebook, LinkedIn, and Twitter to connect with potential customers and build relationships. It involves using these platforms to engage in conversations, share content, and build a community around a brand or product. In summary, while Social Media Marketing encompasses a broader range of social media platforms, Social Network Marketing focuses specifically on leveraging social networking sites to connect with and engage the audience.
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What is the difference between influencer marketing and social media marketing?
Influencer marketing involves collaborating with individuals who have a significant following and influence on social media to promote a brand or product. These influencers create content that showcases the brand to their audience. On the other hand, social media marketing involves using social media platforms to promote a brand or product directly to the target audience through paid advertising, organic content, and engagement strategies. While influencer marketing leverages the influence of individuals, social media marketing focuses on the brand's own presence and messaging on social media platforms.
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What role do social media influencers play in today's society?
Social media influencers play a significant role in today's society by shaping trends, influencing consumer behavior, and promoting products or services. They have the ability to reach a large audience and have a strong impact on their followers' opinions and purchasing decisions. Influencers also have the power to raise awareness about important social issues and advocate for positive change. Overall, they have become key players in the digital marketing landscape and have the potential to influence various aspects of society.
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What is Ferrero's marketing strategy?
Ferrero's marketing strategy focuses on creating emotional connections with consumers through storytelling and nostalgia. They emphasize the quality and premium nature of their products, using a combination of traditional and digital marketing channels to reach their target audience. Ferrero also leverages partnerships with popular brands and influencers to increase brand visibility and engagement. Overall, their strategy revolves around building brand loyalty and trust among consumers.
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What is the social service year?
The social service year is a period of time, typically lasting one year, during which individuals volunteer their time and skills to help others in need. This service is often carried out in communities, non-profit organizations, or government agencies, with the goal of addressing social issues and improving the well-being of society. The social service year provides an opportunity for individuals to make a positive impact, gain valuable experience, and contribute to the greater good.
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Do you know the theoretical foundations for social media marketing?
Yes, I am familiar with the theoretical foundations for social media marketing. Social media marketing is based on principles of communication, psychology, and marketing. It leverages the concepts of audience engagement, relationship building, and brand storytelling to create meaningful connections with consumers. Additionally, social media marketing draws from theories of consumer behavior, persuasion, and influence to effectively reach and impact target audiences.
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Will the social medical service be permanent?
It is difficult to predict with certainty whether the social medical service will be permanent. Factors such as government policies, funding, public support, and societal needs will all play a role in determining the longevity of the service. However, if there is a continued demand for accessible and affordable healthcare, as well as a commitment from policymakers to prioritize social medical services, there is a possibility that it could become a permanent fixture in the healthcare system.
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